Leveraging HRIS for Accountability and Service Delivery in Vhembe District

Description

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Reginald Ndwamai, Doreen Morukhu, and Khathutshelo Khashane (Department of Human Resource Management and Labour Relations, University of Venda, Thohoyandou, South Africa)

In governmental organizations, Human Resource Information Systems (HRIS) are essential for increasing accountability and boosting service performance. However, the Vhembe District Municipality has many obstacles when implementing HRIS, such as outdated technology, inadequate staff training, and inadequate system integration. These problems have a negative effect on the municipality’s capacity to achieve service delivery standards, monitor employee performance and optimize HR procedures. To achieve equitable growth and sustainable development, these gaps must be filled. This paper aims to evaluate how well HRIS has worked to improve service delivery and accountability in the Vhembe District Municipality and offer suggestions for enhancement. A secondary data method was chosen by examining previously published reports, governmental papers and academic literature. Data analysis focused on identifying challenges in HRIS adoption and its effects on governance and operational efficiency. The findings reveal that the municipality’s reliance on outdated systems, lack of adequate training and limited integration of HRIS tools hinder its potential to improve accountability and service delivery. Modernizing HRIS technology, giving staff comprehensive training and integrating HRIS with other municipal activities are some of the main recommendations. Specific actions are essential to use digital governance to accomplish sustainable development goals.