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Pages: 308-312
Zahra Malekzadeh, Abdalsaeb Emami and Mohamad Behrozi (Department of Educational Sciences, Bushehr Branch, Islamic Azad University, Bushehr, Iran )

The search was done with this title, the studying of the relation between teacher's creativity and the increase of the efficiency of classroom management at high schools in Genaveh. The classroom management is the first level of educational management and it is considered as the basic level of management including school management, area management, and the general management of education system, it has a basic role in giving form to the education structure, the teaching process, characterization and the mental, emotional educational and moral process of students. One of the discusses which has an effective impact on the promotion of the education system quality is the teacher's creativity and his effective management in the classroom. The purposes of this research are: studying and making clear the theories related to the general goal of searching, studying the rate of teacher's creativity, studying the place of four effective causes in the efficiency of management of classroom. Preparing and demonstrating the lesson plan, Organizing and determining the teaching guideline, Guiding, persuading and motivating, Supervising on and the consistent evaluating of students activities. In this research the measurement method applied. Population covers includes 200 teachers of high school in Genaveh in the educational period 2009-2010, statistical sample was considered equal with population covers because the number of testable were limited. The gathering tools of information were questionnaire, Torres creativity and the questionnaire of efficiency of classroom management. The results of searching data were achieved using the descriptive statistics methods involving table of frequency , percentage, chart, average, and standard deviation , and deductive statistics methods including Pierson coefficient correlation and one - sided variance. The gained results confirm the four of searching theories and reject the other four theories. Findings of this Genaveh: there is a direct and meaning full relation between creativity and four effective factors in classroom management including the lesson plan preparation and demons , action , organizing and determining the teaching guidelines , leading , persuading and motivating , supervising on and the consistent evaluation of students activities , but there is no meaningful relation between creation and the education degree , or even between four effective factors of classroom management and the sex , education degree , and field of study.
Pages: 308-312 Zahra Malekzadeh, Abdalsaeb Emami and Mohamad Behrozi (Department of Educational Sciences, Bushehr Branch, Islamic…
Pages: 305-307
Jahanbakhsh Anbarian and Khosro Nazari (Department of Management, Yasouj Branch, Islamic Azad University, Yasouj, Iran)

The role of evaluation and monitoring systems to improve efficiency and excellence is well known organizations. Performance assessment of organizations to identify strengths and weaknesses in order to optimize the use of Resources and has a special place is worth a lot of attention. In this regard, business excellence models as a powerful tool in responding to the needs of organizations enjoyed great success and could largely determine the path used to access the human resource excellence. This research is a descriptive study that private banks Kohgiluyeh and Boyer-Ahmad performance based on the (FQME) has assessed. This research has purpose and in terms of research methods, research is descriptive survey. In this research, theory and theories related to business excellence model has been studied in Iran and other countries, as questions and research hypotheses that have been derived in this study population studied, 50 employees Randomly 5 Private Bank Province was selected. And analysis data analysis and hypothesis testing using inferential statistics and T test was performed. This was done through SPSS software. The main hypothesis in this study and 7 hypotheses of sub-hypotheses were confirmed and eventually proposals In order to increase the level of excellence of private banks in the province, was.
Pages: 305-307 Jahanbakhsh Anbarian and Khosro Nazari (Department of Management, Yasouj Branch, Islamic Azad University, Yasouj…
Pages: 300-304
Jafar Pourmand and Mansor Amini Lari (Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran)

This study aimed to investigate the relationship between relationship management and electronic customer on the quality of relationship with customer in Mellat bank and its results in Mellat bank branches in Fars Province in 2014-2015. The research method is correlational and for testing hypothesizes Pearson correlation coefficient and multiple linear regression was used. The study population consisted of all Mellat bank of Fasa customers involving 9 branches which 158 were selected. To collect data from two questionnaires (measuring a variety of electronic services including 33 questions, measuring relationship quality questionnaire includes 28 questions) is used. Based on resulted calculation, coefficient reliability of first questionnaire is 83% and coefficient reliability of second questionnaire is 0.91. Also by using SPSS software and using CronbachAlgha test, this calculated number is highly desirable coefficient which showed high reliability tools of measuring. The results showed that between effects of Mellat bank and the quality of customer relationship there is a significant relationship. There is a significant relationship between effects of Mellat internet bank and quality of relationship with customer. There is a significant relationship between effects of Mellat telephone bank and the quality of relationship with customer. There is a significant relationship between effects of the ATM of Mellat bank and the quality of relationship with customer. Among the components of electronic customer relationship management, Mobile bank and POS bank machines are more effective predictor and are significant customer relationship quality.
Pages: 300-304 Jafar Pourmand and Mansor Amini Lari (Department of Management, Marvdasht Branch, Islamic Azad University…
Pages: 294-299
Shaikh Abul Barkat (Maulana Azad National Urdu University, Mumbai Regional Centre, Vashi, Navi Mumbai )
Girijesh Kumar Yadav (Technical Officer-A (Psychology), National Institute of Occupational Health, (ICMR), Ahmedabad)
Badiuzzaman (Shibli National Post Graduate College, Azamgarh, Uttar Pradesh)

This study was aimed to examine the level of job involvement among public and private sector organizations. The participants of study were 180 working employees from public sector (N=90), private sector (N=90). The mean age was 36.9 years (SD=4.86) range = 30 to 45 years. Job Involvement Scale (Singh, 1984) has been used to assess the level of job involvement of the public and private sector employees. t-test has been applied to analyze the data. It is found that employees serving in private sector have scored comparatively higher marks on Job Involvement Scale than the employees of public sector.
Pages: 294-299 Shaikh Abul Barkat (Maulana Azad National Urdu University, Mumbai Regional Centre, Vashi, Navi Mumbai…
Pages: 286-293
Samta Soni (Department of Business Management, Chaudhary Devi Lal University, Sirsa, Haryana)

Excellent service quality and customer satisfaction has become the latest buzzword for every organization. But today, it is more prominent in banking sector as it is more service oriented. The concept of banking transactions has also been shifted from traditional banking to modern banking due to the technological advancement in banking transactions as e-banking, internet and mobile banking, electronic fund transfer facility and electronic clearing services, ATM facility and many more. Nowadays, it becomes a challenge for an organization to satisfy their customers on grounds of traditional banking only by providing a better quality of service. Thus, this research paper presents a study which explores and pinpoints various new dimensions of service quality in banking sector related to customer satisfaction on the basis of modern and technological banking. Thus, the purpose of this paper is fulfilled by determining new dimensions of service quality for banking sector so that the bank managers can satisfy their customers on each segment including these dimensions. This analytical study based on the primary data collected has been through a questionnaire survey conducted in Haryana and National Capital Region on the sample of 486 respondents of public and private sector banks. The sample constitutes 246 respondents of public sector and 240 respondents of private sector banks. The factor analysis is applied on 35 items related to various services provided by the banks to their customers to determine new dimensions for the further study. The research conducted in the study consists of consumers of both public and private sector banks that are availing the services of banking sectors to explore the dimensions of service quality in a bank, factor analysis is applied on a sample of total 486 respondents. The results based on a factor analysis identify ten factors that influence users' evaluation of service quality of banking services. These factors are responsiveness, tangibility, reliability, assurance, and empathy and customer relationship management, grievance handling, and competitiveness, customer friendly and e-banking. The findings from the study facilitates the bank managers to have a better understanding of customers' perception and expectations in the form of various new service quality dimensions of banking sector and correspondingly suggests how to improve the satisfaction level of customers regarding these dimensions enclosing various services provided by the banks.
Pages: 286-293 Samta Soni (Department of Business Management, Chaudhary Devi Lal University, Sirsa, Haryana)
Pages: 276-285
Bolanle Ogungbamila and Abayomi O. Olusa (Department of Pure & Applied Psychology, Adekunle Ajasin University, Nigeria )

Previous studies have linked occupational burnout with job-related frustration and work-family interference. But there is no adequate empirical evidence on the extent to which perceived family supportiveness and employees' emotional resources to manage challenging work situations may help ameliorate the effects of job-related frustration and work-family interference on occupational burnout; which this study investigated. Participants were 250 employees (152 females; 98 males) selected from two service occupations (health=100; security=150) in southwest, Nigeria. Results indicated that occupational burnout increased significantly with job-related frustration and work-family interference. Results of the mediation test showed that perceived family supportiveness significantly reduced the extent to which job-related frustration and work-family interference led to occupational burnout. Similarly, emotional intelligence significantly reduced the relationships of job-related frustration and work-family interference to occupational burnout in such a way that employees who were emotionally intelligent tended to report low level of occupational burnout despite job-related frustration and challenges of balancing work and family obligations. Implications of the findings for theory and practice are discussed.
Pages: 276-285 Bolanle Ogungbamila and Abayomi O. Olusa (Department of Pure & Applied Psychology, Adekunle Ajasin…
Pages: 271-275
Amit Kumar and Jyoti Sharma (Department of Commerce, Dayanand Post Graduate College, Hisar, Haryana )

Structure of Financial Services in a country plays effective role in growth of economy. Last two decades there are no. of changes in banking industry for improving the various financial services at a large level with the help of financial inclusion. Financial inclusion means providing the appropriate financial services at a reasonable cost on time. In this paper the researcher describe the role of financial inclusion in banking sector for the growth of economy. This study concentrates on approaches adopted by various Indian banks in achieving the goal with the help of analysis of past and present year's progress through financial inclusion. The data has been collected from various journals, articles, reports of RBI and online resources.
Pages: 271-275 Amit Kumar and Jyoti Sharma (Department of Commerce, Dayanand Post Graduate College, Hisar, Haryana…
Pages: 267-270
Somayeh Rahmani Souroi (Behavioral Sciences (Preschool Education) Arsanjan Branch, Islamic Azad University, Arsanjan, Iran)
Firouz Rezaian (Department of Educational Sciences, Arsanjan Branch
Islamic Azad University, Arsanjan, Iran)
Jahangir Mehr Afsha (Department of Persian Language, and Literature, Arsanjan Branch, Islamic Azad University, Arsanjan, Iran)

The aim of this study is to evaluate the ability of intelligence third grade female students by controlling the sequence of birth and family size is variable. The research method is causal-comparative. The target population included all third grade female students in Bandar Abbas in the area of a school year 2014-2015, 135 people have formed, that the research sample by sample size table Gerjesy and Morgan (1970), 100 students were selected by purposive sampling the community. Results using independent t-test and analysis of variance were significant and include: 1. Average intelligence is the ability of children with the birth of the first, the second and third higher than the average intelligence of children with second-third higher. 2. The mean intelligence to children in families with one child, the children of two children and three children later, the average intelligence of the children in the family of three children in a family with two children is higher. 3-average scores of intelligence of children with parents with higher education (bachelor-up group) compared to other groups (elementary cycle, diploma and associate degree) higher. 4-The average scores of intelligence employees are parents of children with parents with higher self-employed and mother is a housewife.
Pages: 267-270 Somayeh Rahmani Souroi (Behavioral Sciences (Preschool Education) Arsanjan Branch, Islamic Azad University, Arsanjan, Iran) Firouz…
Pages: 261-266
Aliakbar Rahimi and Reza Sattar (Department of Educational Sciences, Farhangian, University, Eghlid, Iran)
Mohammad Javad Rahimi (Clinical Psychology, Yasuj Science and Research BranchIslamic Azad University, Yasuj, Iran)
Ozra Jahed (Family Counseling from the University of Isfahan Education Advisor)
Alireza Zolfaghari (Department of Education Toysarkan Branch, Islamic Azad University, Toysarkan, Iran)

Anxiety and depression are commonly comorbid in older adults and are associated with worse physical and mental health outcomes and poorer response to psychological and pharmacological treatments. However, little research has examined the effectiveness of psychological programs to treat comorbid anxiety and depression in older adults. Sixty-two community dwelling adults aged over 60 years with comorbid anxiety and depression were randomly allocated to group cognitive behavioral therapy or a waitlist condition and were assessed immediately following and three months after treatment. After controlling for cognitive ability at pre-treatment, cognitive behavior therapy resulted in significantly greater reductions, than waitlist, on symptoms of anxiety and depression based on a semi-structured diagnostic interview rated by clinicians unaware of treatment condition. Significant time by treatment interactions were also found for self-report measures of anxiety and depression and these gains were maintained at the three month follow up period. In contrast no significant differences were found between groups on measures of worry and well-being. In conclusion, group cognitive behavioral therapy is efficacious in reducing comorbid anxiety and depression in geriatric populations and gains maintain for at least three months.
Pages: 261-266 Aliakbar Rahimi and Reza Sattar (Department of Educational Sciences, Farhangian, University, Eghlid, Iran) Mohammad Javad…
Pages: 257-260
Javad Rostami and Mehdi Basirat (Department of Management, Persian Gulf International Branch, Islamic Azad Univercity, Khorramshahr, Iran)

The two key factors in determining the risk-return investments Stock Exchange, are considered, capital market participants are always in search of new methods and tools to calculate risk and return, Why not identify the sources of risk and return and the relationship between them and the control and measurement of these factors, this enables Investors in their investment with less risk faced And at the same time are greater return on investment. In this study, the relationship between risk and expected return on cement firms listed in the Tehran Stock Exchange in the period 2003 to 2010 were studied. The aim of this study is based on an applied research, and based on inductive inference from the research is to develop methods of research after the event. To test the hypothesis, Trend Analysis is econometric tests were used to determine the appropriate model based on coefficient significance level of optimization to be determined. The results show that: 1. systematic risk (market) beta is measured by output changes explains the Tehran Stock Exchange. 2. The capital asset pricing model (CAPM) model to determine the expected rate of return in Tehran Stock Exchange is in the cement sector. 3. securities market line (SML) does not show a linear relationship. 4. unique risk and return can be diversity not affect stock returns.
Pages: 257-260 Javad Rostami and Mehdi Basirat (Department of Management, Persian Gulf International Branch, Islamic Azad…
Pages: 253-256
Ruhollah Moradi and Soheila Mahdavi (Department of Management, Persian Gulf International Branch, Islamic Azad Univercity, Khorramshahr, Iran)

This study examines the relationship between financial constraints and external monitoring Asymmetric cash flow sensitivity of cash holdings in companies listed on the Stock Exchange of Tehran. Asymmetric cash flow sensitivity of cash holdings you can now occur as a result of wrong decisions and result in inefficiency in the Company's performance. Given the importance of our goals in this research, first positive or negative cash flow sensitivity of cash holdings, and asymmetry in the face of the sensitivity of cash flows Cash flow was positive and negative. The impact of financial constraints and external monitoring company also tested the sensitivity of cash flows is asymmetric. In this regard, the financial information of the 120 companies listed on the Stock Exchange for the period of 2008 to 2014 was analyzed. Research methodology the purpose of descriptive correlational and to test hypotheses and panel data regression models were used. The results showed that the sensitivity of cash flows not affect cash flows but financial constraints and negative impact of external monitoring have a positive impact on cash flow sensitivity.
Pages: 253-256 Ruhollah Moradi and Soheila Mahdavi (Department of Management, Persian Gulf International Branch, Islamic Azad…
Pages: 248-252
Meenu Sindhu (Department of Economics, Govt. P.G. College, Hisar, Haryana)

Female work participation has shown the existence of gender bias in India. Gender related prejudices have put females in a disadvantageous position in almost all walks of life. Such as, in the allocation of social, economic and their reproductive roles, female are deprived of opportunities for access to education, training, skill development, decision making both at personal and social levels. Inequality in access to development resources and in work opportunities between males and females result in lower contribution to development by females, who are half of the labour force. It is a matter of great concern that females face discrimination in all walks of life; may it be health, employment or education. One typical features of this workforce disparity can be seen in Haryana. The present paper reviews on gender inequality in work participation in Haryana
Pages: 248-252 Meenu Sindhu (Department of Economics, Govt. P.G. College, Hisar, Haryana)
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