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Pages: 330-334
Sana Khalique (Maulana Azad National Fellow University Department of Management, Vinoba Bhave University, Hazaribagh, Jharkhand)

The modern world, which is a world of achievements, is also a world of stress. One finds stress all walks of life. Different people have different views about it as stress can be experienced from a variety of sources. Occupational stress & maladjustment are labeled as one of the most serious occupational problems of the modern. The objective of the present study was to study the level of job satisfaction and Occupation stress among managerial and non-managerial employees of a public sector undertaking. 200 employees were included for this study. The sample was based on two gender (male and female), two employee categories (managerial and non-managerial) and two age (high and low age). 2x2x2 factorial design was used for this present study. Job satisfaction by Meera Dixit (1993) scale and occupational stress scale by Srivastava and Singh (1981) were administered for the data collection. The obtained data were analyzed by computing ANOVA and Pearson product moment correlation method. The finding revealed that there is a negative but weak correlation between job satisfaction and occupational stress. Further the results are discussed.

Pages: 330-334Sana Khalique (Maulana Azad National Fellow University Department of Management, Vinoba Bhave University, Hazaribagh…

Pages: 325-329
Shima Kargar and Mohammad Hesam Jahanmiri (Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran)

This study examined the mediating role of innovation aboutthe understanding of the value of intellectual capital and environmental performance With Financial performance. The study population included 300 financial sector employees Oil and petrochemical companies Pars Assaluyeh is. Which according to Morgan table, number of samples 169 people?In this research Innovation Survey questionnaire, Environmental performance and Pulic model is used. Validity through Factor analysis and reliability of at least 0.70 to 0.97 Ranges. In this study, the software used to analyze the data using SPSS software is. Data analysis showed a significant positive correlation among the components of value-added intellectual capital and environmental performance With Variable financial performance through innovation. In every enterprise value of intellectual capital is one of the most valuable resources of each organization If the idea of thinking Staff Note And be arranged in the form of environmental performance They can be implemented with innovation Resulting in improved financial performance of the organization will be.

Pages: 325-329Shima Kargar and Mohammad Hesam Jahanmiri (Department of Management, Marvdasht Branch, Islamic Azad University…

Pages: 321-324
Ali Akbar Hadavi (Department of Management, Marvdash Branch Islamic Azad University, Marvdasht, Iran)
Fereshteh Mostafavi Rad (Department of Educational and Psychological Science Sepidan Branch, Islamic Azad University, Sepidan, Iran)

The aim of this study is to examine the effect ofKnowledge Management on Customer Relationship Management in the Post Companyof Tehran Province. The method of this research is descriptive and of coefficient type. The population of the present research includes 4100 employees of Tehran Post Company. In order to determine the sample size of Morgan cluster sampling method was used to observe the proportion that the sample size of 352 patients was identified. To gather data, knowledge management Ansari and customer relationship management Lewis et al. was used. To determine the validity and reliability of the questionnaire, content validity and Cranach's alpha methods have been used. The questionnaireswere distributed among 352 participants and the results were analyzed. To answerthe research questions, liner regression was used. Finally, the results of this study showed that Knowledge Management is effective on Customer Relationship Management and its dimensions- loyalty and customer satisfaction. In addition, the results indicated that the impact of knowledge management on the loyalty is more than its impact on customer satisfaction.

Pages: 321-324Ali Akbar Hadavi (Department of Management, Marvdash Branch Islamic Azad University, Marvdasht, Iran)Fereshteh Mostafavi…

Pages: 316-320
Shohreh Amini and Hasan Soltani (Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran)

The aim of this study Examine the mediating role of innovation Understand the relationship between knowledge management and environmental governance With Performance management system.The study population included 130 employees Customs house of the Fars province. According to Morgan, 97 samples were selected. Measuring devices in this study standard questionnaires knowledge management (Khamda), Environmental leadership (Farj and Martinz), Innovation (Chopani), And Inventory Performance Management System (Barati et al) respectively. Through content validity and reliability using Cronbach's alpha is approved. Data analysis using Likert scale (five parts). And LISREL software, SPSS is. Data analysis showed a significant positive correlation between knowledge management component and environmental governance with variable performance management system Due to Innovation. Moreover environmental governance direct effect on the performance management system, Knowledge management has a direct impact on the performance management system, Environmental leadership has a direct effect on innovation, and Knowledge has a direct effect on innovation, Environmental leadership through innovation indirect effect on the performance management system, Knowledge management through innovation indirect effect on the performance management system.

Pages: 316-320Shohreh Amini and Hasan Soltani (Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht…

Pages: 313-315
Alireza Abedini, Mostafa Niknami and Hamideh Reshadatjo (Department of Management, Science and Research Branch, Islamic Azad University, Tehran, Iran)

The aim of this study is to provide a model for improving the quality of education in-service training of secondary teachers in Fars province. A descriptive study was conducted and the survey is aimed at applied research category. The study population consisted of all secondary school teachers in Fars province the number is 13508 people. Sample size According to the J Morgan Estimated 373 people Stratified random cluster sampling was conducted. To collect data in terms of how data is collected and library,In terms of non-experimental variable and since it pays to test a particular model of relationship between the variables of structural equation modeling will be. In the field study questionnaire And the Likert scale (very high, high, medium, low, and very low) has been. Twelve indicators to improve the quality of in-service training courses measured are placed. Collected data from SPSS and LISREL software was tested and analyzed. Results showed that the average total quality in-service training 3.46, and its standard deviation was 0.633.Accordingly the quality of in-service training have reported higher than average.

Pages: 313-315Alireza Abedini, Mostafa Niknami and Hamideh Reshadatjo (Department of Management, Science and Research Branch…

Pages: 308-312
Zahra Malekzadeh, Abdalsaeb Emami and Mohamad Behrozi (Department of Educational Sciences, Bushehr Branch, Islamic Azad University, Bushehr, Iran )

The search was done with this title, the studying of the relation between teacher's creativity and the increase of the efficiency of classroom management at high schools in Genaveh. The classroom management is the first level of educational management and it is considered as the basic level of management including school management, area management, and the general management of education system, it has a basic role in giving form to the education structure, the teaching process, characterization and the mental, emotional educational and moral process of students. One of the discusses which has an effective impact on the promotion of the education system quality is the teacher's creativity and his effective management in the classroom. The purposes of this research are: studying and making clear the theories related to the general goal of searching, studying the rate of teacher's creativity, studying the place of four effective causes in the efficiency of management of classroom. Preparing and demonstrating the lesson plan, Organizing and determining the teaching guideline, Guiding, persuading and motivating, Supervising on and the consistent evaluating of students activities. In this research the measurement method applied. Population covers includes 200 teachers of high school in Genaveh in the educational period 2009-2010, statistical sample was considered equal with population covers because the number of testable were limited. The gathering tools of information were questionnaire, Torres creativity and the questionnaire of efficiency of classroom management. The results of searching data were achieved using the descriptive statistics methods involving table of frequency , percentage, chart, average, and standard deviation , and deductive statistics methods including Pierson coefficient correlation and one - sided variance. The gained results confirm the four of searching theories and reject the other four theories. Findings of this Genaveh: there is a direct and meaning full relation between creativity and four effective factors in classroom management including the lesson plan preparation and demons , action , organizing and determining the teaching guidelines , leading , persuading and motivating , supervising on and the consistent evaluation of students activities , but there is no meaningful relation between creation and the education degree , or even between four effective factors of classroom management and the sex , education degree , and field of study.

Pages: 308-312Zahra Malekzadeh, Abdalsaeb Emami and Mohamad Behrozi (Department of Educational Sciences, Bushehr Branch, Islamic…

Pages: 305-307
Jahanbakhsh Anbarian and Khosro Nazari (Department of Management, Yasouj Branch, Islamic Azad University, Yasouj, Iran)

The role of evaluation and monitoring systems to improve efficiency and excellence is well known organizations. Performance assessment of organizations to identify strengths and weaknesses in order to optimize the use of Resources and has a special place is worth a lot of attention. In this regard, business excellence models as a powerful tool in responding to the needs of organizations enjoyed great success and could largely determine the path used to access the human resource excellence. This research is a descriptive study that private banks Kohgiluyeh and Boyer-Ahmad performance based on the (FQME) has assessed. This research has purpose and in terms of research methods, research is descriptive survey. In this research, theory and theories related to business excellence model has been studied in Iran and other countries, as questions and research hypotheses that have been derived in this study population studied, 50 employees Randomly 5 Private Bank Province was selected. And analysis data analysis and hypothesis testing using inferential statistics and T test was performed. This was done through SPSS software. The main hypothesis in this study and 7 hypotheses of sub-hypotheses were confirmed and eventually proposals In order to increase the level of excellence of private banks in the province, was.

Pages: 305-307Jahanbakhsh Anbarian and Khosro Nazari (Department of Management, Yasouj Branch, Islamic Azad University, Yasouj…

Pages: 300-304
Jafar Pourmand and Mansor Amini Lari (Department of Management, Marvdasht Branch, Islamic Azad University, Marvdasht, Iran)

This study aimed to investigate the relationship between relationship management and electronic customer on the quality of relationship with customer in Mellat bank and its results in Mellat bank branches in Fars Province in 2014-2015. The research method is correlational and for testing hypothesizes Pearson correlation coefficient and multiple linear regression was used. The study population consisted of all Mellat bank of Fasa customers involving 9 branches which 158 were selected. To collect data from two questionnaires (measuring a variety of electronic services including 33 questions, measuring relationship quality questionnaire includes 28 questions) is used. Based on resulted calculation, coefficient reliability of first questionnaire is 83% and coefficient reliability of second questionnaire is 0.91. Also by using SPSS software and using CronbachAlgha test, this calculated number is highly desirable coefficient which showed high reliability tools of measuring. The results showed that between effects of Mellat bank and the quality of customer relationship there is a significant relationship. There is a significant relationship between effects of Mellat internet bank and quality of relationship with customer. There is a significant relationship between effects of Mellat telephone bank and the quality of relationship with customer. There is a significant relationship between effects of the ATM of Mellat bank and the quality of relationship with customer. Among the components of electronic customer relationship management, Mobile bank and POS bank machines are more effective predictor and are significant customer relationship quality.

Pages: 300-304Jafar Pourmand and Mansor Amini Lari (Department of Management, Marvdasht Branch, Islamic Azad University…

Pages: 294-299
Shaikh Abul Barkat (Maulana Azad National Urdu University, Mumbai Regional Centre, Vashi, Navi Mumbai )
Girijesh Kumar Yadav (Technical Officer-A (Psychology), National Institute of Occupational Health, (ICMR), Ahmedabad)
Badiuzzaman (Shibli National Post Graduate College, Azamgarh, Uttar Pradesh)

This study was aimed to examine the level of job involvement among public and private sector organizations. The participants of study were 180 working employees from public sector (N=90), private sector (N=90). The mean age was 36.9 years (SD=4.86) range = 30 to 45 years. Job Involvement Scale (Singh, 1984) has been used to assess the level of job involvement of the public and private sector employees. t-test has been applied to analyze the data. It is found that employees serving in private sector have scored comparatively higher marks on Job Involvement Scale than the employees of public sector.

Pages: 294-299Shaikh Abul Barkat (Maulana Azad National Urdu University, Mumbai Regional Centre, Vashi, Navi Mumbai…

Pages: 286-293
Samta Soni (Department of Business Management, Chaudhary Devi Lal University, Sirsa, Haryana)

Excellent service quality and customer satisfaction has become the latest buzzword for every organization. But today, it is more prominent in banking sector as it is more service oriented. The concept of banking transactions has also been shifted from traditional banking to modern banking due to the technological advancement in banking transactions as e-banking, internet and mobile banking, electronic fund transfer facility and electronic clearing services, ATM facility and many more. Nowadays, it becomes a challenge for an organization to satisfy their customers on grounds of traditional banking only by providing a better quality of service. Thus, this research paper presents a study which explores and pinpoints various new dimensions of service quality in banking sector related to customer satisfaction on the basis of modern and technological banking. Thus, the purpose of this paper is fulfilled by determining new dimensions of service quality for banking sector so that the bank managers can satisfy their customers on each segment including these dimensions. This analytical study based on the primary data collected has been through a questionnaire survey conducted in Haryana and National Capital Region on the sample of 486 respondents of public and private sector banks. The sample constitutes 246 respondents of public sector and 240 respondents of private sector banks. The factor analysis is applied on 35 items related to various services provided by the banks to their customers to determine new dimensions for the further study. The research conducted in the study consists of consumers of both public and private sector banks that are availing the services of banking sectors to explore the dimensions of service quality in a bank, factor analysis is applied on a sample of total 486 respondents. The results based on a factor analysis identify ten factors that influence users' evaluation of service quality of banking services. These factors are responsiveness, tangibility, reliability, assurance, and empathy and customer relationship management, grievance handling, and competitiveness, customer friendly and e-banking. The findings from the study facilitates the bank managers to have a better understanding of customers' perception and expectations in the form of various new service quality dimensions of banking sector and correspondingly suggests how to improve the satisfaction level of customers regarding these dimensions enclosing various services provided by the banks.

Pages: 286-293Samta Soni (Department of Business Management, Chaudhary Devi Lal University, Sirsa, Haryana)

Pages: 276-285
Bolanle Ogungbamila and Abayomi O. Olusa (Department of Pure & Applied Psychology, Adekunle Ajasin University, Nigeria )

Previous studies have linked occupational burnout with job-related frustration and work-family interference. But there is no adequate empirical evidence on the extent to which perceived family supportiveness and employees' emotional resources to manage challenging work situations may help ameliorate the effects of job-related frustration and work-family interference on occupational burnout; which this study investigated. Participants were 250 employees (152 females; 98 males) selected from two service occupations (health=100; security=150) in southwest, Nigeria. Results indicated that occupational burnout increased significantly with job-related frustration and work-family interference. Results of the mediation test showed that perceived family supportiveness significantly reduced the extent to which job-related frustration and work-family interference led to occupational burnout. Similarly, emotional intelligence significantly reduced the relationships of job-related frustration and work-family interference to occupational burnout in such a way that employees who were emotionally intelligent tended to report low level of occupational burnout despite job-related frustration and challenges of balancing work and family obligations. Implications of the findings for theory and practice are discussed.

Pages: 276-285Bolanle Ogungbamila and Abayomi O. Olusa (Department of Pure & Applied Psychology, Adekunle Ajasin…

Pages: 271-275
Amit Kumar and Jyoti Sharma (Department of Commerce, Dayanand Post Graduate College, Hisar, Haryana )

Structure of Financial Services in a country plays effective role in growth of economy. Last two decades there are no. of changes in banking industry for improving the various financial services at a large level with the help of financial inclusion. Financial inclusion means providing the appropriate financial services at a reasonable cost on time. In this paper the researcher describe the role of financial inclusion in banking sector for the growth of economy. This study concentrates on approaches adopted by various Indian banks in achieving the goal with the help of analysis of past and present year's progress through financial inclusion. The data has been collected from various journals, articles, reports of RBI and online resources.

Pages: 271-275Amit Kumar and Jyoti Sharma (Department of Commerce, Dayanand Post Graduate College, Hisar, Haryana…
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