Positive psychological factors, role ambiguity and organizational commitment of public sector bank employees

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Siddharth Soni and Manisha Agarwal (Department of Psychology, Banaras Hindu University, Varanasi, Uttar Pradesh)

The Public Sector Banks (PSBs), which are the base of the Banking sector in India account for more than 78 per cent of the total banking industry assets. Unfortunately they are burdened with excessive Non Performing assets (NPAs),
massive manpower and lack of modern technology. Uncertainty and instability are the norms in today’s work environment in the public sector banks. This unpredictability and uncertainty causes an increased level of discomfort and stress for employees and managers as they try to accomplish their day to day objectives and achieve their professional goals. The present examined the nature of the relationship between positive psychological factors such as hope and optimism, role ambiguity and affective, continuance and normative organizational commitment of public sector bank employees. A total number of 100 public sector bank employees were participated in the study. Hope and optimism were measured by using positive psychological capital scale developed by Luthans et al. (2007). Participants responses were measured by using Role ambiguity and organizational commitment scale. The data was statistically analyzed through correlation and regression analysis. Research findings partially supported the hypothesized patterns of relationship between the variables in the study. The result findings of the study indicate that hope and optimism are positively and role ambiguity is negatively correlated with organizational commitment.