Assessing the use of Monitoring and Evaluation outcomes on Service Delivery at Local Government Level in South Africa

Description

Page: 506-510

Hlanganani Mnguni and Steven Masvaure (Centre for Learning on Evaluation and Results-Anglophone Africa, Faculty of Commerce, Law and Management, University of the Witwatersrand, Johannesburg, South Africa)

The paper examines the role of M&E in addressing service delivery challenges at the local government level in South Africa. Through a comprehensive literature review and analysis of existing M&E practices, the study explores the impact of M&E on various socio-economic factors, including poverty, unemployment, and access to basic. Employing the Stakeholder Theory as a theoretical framework, the study investigates the impact of M&E on various socio-economic factors, including poverty, unemployment, and access to basic services. A qualitative research approach, complemented by a comprehensive literature review, was adopted to analyse secondary data sources. By examining the successes and limitations of M&E in South Africa, the study concludes that effective M&E can significantly improve service delivery outcomes. Key recommendations include strengthening political commitment, investing in M&E capacity, and promoting stakeholder engagement. By addressing these challenges, South Africa can harness the power of M&E to create a more equitable and prosperous future for all its citizens.