Work culture and employee satisfaction in banking sector

Pages: 20-24
Navjot Kaur, Pratibha Goyal, and Manjeet Kaur (School of Business Studies, Punjab Agricultural University, Ludhiana, Punjab)

Collective beliefs, values and practices that distinguish one organisation from another form an integral part of work culture. It is generally considered that work culture is a driving force to improve employee satisfaction which means the extent to which employee’s feels happy, self- motivated and contented with the jobs. The study was carried out to analyse the relationship between work culture and the job satisfaction experienced by employees in the Banking sector. Primary data regarding various components of work culture and employee satisfaction was collected from the sample of respondents working in selected branches of public and private sector banks in Ludhiana city of Punjab. The study found that work culture had a direct relationship with satisfaction of employees. Employee involvement in organisational decision making process, teamwork, information sharing, clear understanding of job, innovative environment and role clarity improved the level of employee satisfaction. There was a moderate level of relationship between these two components both in public and private sector banks .