The Strategies Adopted by the Employees to Cope up with Job Stress in the Hotel Industry

Description

Page: 458-466

Pravleen Kaur and Sukhmani (School of Business Studies, Punjab Agricultural University, Ludhiana, Punjab)

Job stress is caused by unforeseen obligations and demands that don’t fit with a person’s knowledge, abilities, expectations, or coping mechanisms. When employees feel unsupported by managers or coworkers or that they have little control over work procedures, job stress may increase. From the list of districts with the highest number of hotels, Ludhiana, Amritsar, Jalandhar, and Bathinda were chosen at random. Hotels in the selected cities were divided into two categories- first-category of the hotels with 3 stars and above status while the other with star status below 3 or no star status. 100 employees from each city were selected from a proportionate sample of these hotels’ employees. The agreement has been found to be significant for Resolving problems with fellowmen at workplace, modification of roles, relaxing certain standards while doing certain other activities and preparing schedules in order of priority to meet the deadlines. The equality between above 3-star and below 3- star categories was found to be significant regarding the statement that they decided not to do certain activities that conflict with other activities, getting help from non-family members, moral support at work, planning with someone at work, integrating the roles, planning to meet the expectations of the family members, attempting to change societal definitions, setting priorities as per importance, understanding different roles to be performed, working hard to fulfill all the roles satisfactorily, and prioritizing work to meet the deadlines.