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Strategies to Promote Professionalism in the City of Johannesburg

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Page: 356-365

D. Cornelius and Vain Jarbandhan (School of Public Management, Governance and Public Policy, Johannesburg, South Africa)

Description

Page: 356-365

D. Cornelius and Vain Jarbandhan (School of Public Management, Governance and Public Policy, Johannesburg, South Africa)

Professionalism in local government is a critical aspect of effective governance and service delivery. This study investigates the promotion of professionalism within local government, focusing on a case study of the City of Johannesburg. A qualitative approach is followed using a case study strategy. The primary data was collected through semi-structured interviews and were analysed through a documentary and thematic analysis resulting in the triangulation of data obtained from interviews. In this case study the main findings from the passage indicate that The City of Johannesburg (CoJ) has established policies and a code of conduct to promote professionalism, although professional development and training opportunities are not consistently accessible across all departments. In addition, political interference and leadership changes; disrupt administrative processes and service delivery within the CoJ, underscoring the need for consistent governance frameworks. The final finding echoed that the CoJ has introduced e-services and e-recruitment systems to enhance accessibility, operational efficiency, and citizen engagement, aligning with principles of transparency and citizen-centric governance. In conclusion from this research article, it is apparent that the CoJ has all the correct mechanisms in place however it is not applied effectively enough to achieve its optimal standards set for professionalism.