Role of Perceived Trust and Ease of Use as Influencing Factors among Street Vendors’ for Adoption of Mobile Wallets as Payment Tools

Page: 208-212
Khushie Sharma (School of Business and Management, Christ University, New Delhi)

The present research paper seeks to understand the importance of mobile wallets and the correlation between the variables, that is, perceived trust and their usage in the sample of the present study. Rigorous literature of review finds a gap in this area of research and especially after the pandemic, the use of mobile wallets have become a crucial part of the urban as well as rural economy. The hypothesis is that the perceived usefulness of mobile wallets has a beneficial impact on street vendors vis a vis the perceived risk of using mobile wallets which may have a negative impact on street vendors. Findings support previous research by demonstrating a positive relationship between customers’ intentions and the dependent variables (Ease of Use, Risk, Trust, & Experience). Street vending is an essential part of the urban economy, providing critical goods and services to both the middle class and the urban poor. Future research and implications are also highlighted in the paper.