Organisational Causes of Job Stress in Hotel Industry in Punjab

Description

Page: 149-157

Pravleen Kaur and Sukhmani (School of Business Studies, Punjab Agricultural University, Ludhiana, Punjab)

Stress-related to job is increasingly becoming popular in the dynamic lifestyle of employees. Organisational stress can be cognitive, behavioural or emotional in nature. Under organisational stress an employee feels uneasy and helpless in solving tasks. The factors that lead to organisational stress are pressure to complete a task in limited period of time, pressure to avoid errors, unrealistic goal settings, demanding and insensitive boss, role ambiguity etc. The four districts selected were Ludhiana, Amritsar, Jalandhar, and Bathinda on a random basis from the list of districts with the highest number of hotels in it. Hotels in the selected cities were divided into two categories- first-category of the hotels with 3 stars and above status while the other with the star status below 3 or no star status. A proportionate sample of employees working in these hotels was taken making the sample of 100 from each city. The agreement has been found to be significant for excessive and undue supervision, no job security, long working hours and multi-ferious responsibilities for the employees.