Job characteristics and performance: A mediational role of work engagement

Pages: 138-142
Chandrani Sen and Surbhi Dulara (Department of Psychology, IIS University, Jaipur, Rajasthan)

The present paper aims to analyse the relationship of job characteristics and performance (task performance & contextual performance) by assessing the mediating role of work engagement. The research targeted 100 middle level managers working in the service sector (hotel industry). To evaluate the mediational analysis PROCESS macro (Hayes, 2012) was employed in SPSS. A positive and significant correlation was found between the three variables and while analysing work engagement as a mediator it was depicted that work engagement fully mediated the relationship between job characteristics and task performance and also between job characteristics and contextual performance. Therefore, it can be concluded that being engaged in a job enriches one’s performance.