Increase Enterprise Services and Process Performance Using Machine Learning and Continuous Micro-Coaching

Pages:48-53
Manjeet Singh (Product Manager, Service Now, USA)

Perfection is an ambitious goal. However, it’s right to say that in-Service Management we aspire to do the best we possibly can. We improve our performance through practice, but for real acceleration, we need to take a fresh approach. “IT is the backbone of the modern enterprise” – if this is the case and we demand a consistently high level of performance from our IT staff now is the time to think about how best to achieve this. With the use of a continuous micro-coaching coupled with machine learning, employees can now be evaluated and coachedby providing instance learning and feedback in real time so as to improve process performance.