Grievance redressal and its effect on labour-management relationship in textile industry of Ludhiana

Pages:201-205
Gagandeep Kaur and Sukhmani (School of Business Studies, Punjab Agricultural University, Ludhiana, Punjab)

The research was undertaken to study the effectiveness of grievance redressal procedure and its effect on labour-management relationship in textile industry of Ludhiana city. For achieving the objectives of the study primary data was collected from the industrial workers from textile units operating in Ludhiana. The data obtained was analysed using factor analysis and regression. It was concluded that simplicity of the grievance redressal procedure and quick relief provided by the management in lieu of the grievance are the important factors. As these two factors improve upon the labour-management relationship also improves.