Emotional management of the employee at work place

Pages: 672-677
Alpana Mohan (Department of Psychology, VMLG College, Ghaziabad, Uttar Pradesh)

Emotional Intelligence is a set of qualities and competencies that captures a broad collection of individual skills and dispositions, usually referred to as soft skills or inter and intra-personal skills, that are outside the traditional areas of specific knowledge, general intelligence, and technical or professional skills. Emotions are an intrinsic part of our biological makeup, and every morning they march into the office with us and influence our behaviour. Emotional management is the ability to maintain control when situation, people and events make excessive demands. This study will be helpful to know the relation between the emotional intelligence and performance on the employees. This paper is through light on impact of emotional intelligence on performance of employees. Emotional Intelligence (EI) refers to the ability to perceive, control, and evaluate emotions. Some researchers suggest that emotional intelligence can be learned and strengthened, while other claim it is an inborn characteristic. On the basis of the secondary research thoroughly, review of literature is being taken with recent articles. Through this study, it is concluded that emotional intelligence has greater impact on performance of employees. Secondly an emotionally intelligent organization is based on an organizational strategy to improve business performance. The purpose of this study is to identify how the employee dealing in the emotional management at work place.