Emotional Labour and its Relationship with Job Satisfaction: Role of Organizational Support

Pages: 137-141
Poonam Singh (Department of Psychology, Munshi Singh College, Motihari, Bihar)

With increasing competition in today’s organization, management of employee’s attitude, behavior and emotion has become an important issue that has ramification in delivering services to customers which in turn affects the organizations productivity. In order to provide effective service to customer and become valuable for customer, organization must focus on managing employee’s emotion. Management of Emotional labour of employee’s could help the organization to maintain edge over the organization and help to gain competitive advantage. The present study is aimed at exploring emotional labour of employees of private sector organizations and assessing its influence on job satisfaction as and explores moderating effect of perceived organizational support. Sample consists 100 participants selected from private organizations. Emotional labour measured by scale developed by Kruml and Geddes (2000) and job satisfaction measured by scale by Hackman and Oldham (1975). Data were analysed by correlation, multiple and moderation regressions. Regression result showed that emotional labour is negatively related with job satisfaction and perceived organizational support is moderating emotional labour-job satisfaction relationship. Further result and implication of study labour has been discussed in paper.