Emotional Intelligence and Burnout Influencing Work Behaviours

Description

Page: 68-74

Ananya Ghosh (Amity Institute of Psychology and Allied Sciences, Amity University, Uttar Pradesh)

The way employees engage in their workplace is a reflection of their internal state. Emotional intelligence and burnout have been seen as elements that influence work behaviours. The present study is dedicated to understanding the relationship and influence of emotional intelligence (EI) and burnout on Organization Citizenship Behaviour (OCB) and Counterproductive Work Behaviour (CWB). Conclusion: The results revealed that there exists a positive and significant relationship between burnout and counterproductive work behaviour, where the former predicts the later. There is a negative and significant relationship between emotional intelligence and counterproductive work behaviour, where emotional intelligence is a significant predictor of CWB. Furthermore, the analysis revealed the existence of a negative non-significant relationship between burnout and organization citizenship behaviour and between emotional intelligence and OCB. Neither burnout nor emotional intelligence was found to be a significant predictor of OCB.