Effect of emotional intelligence on job satisfaction: An empirical study of organized retail store employees

Pages:182-191
Navleen Kaur, Gagandeep Banga, and Babita Kumar (School of Business Studies, Punjab Agricultural University, Ludhiana, Punjab)

The employees of organized retail stores are facing extreme stressful situations due to tough competition and it’s only under these stressful conditions one’s hold on his her emotions can be checked. Emotional intelligence has a direct effect on job satisfaction as well as job performance of the employees. It has been considered as the major predictor of work performance. The present study was undertaken to study emotional intelligence and its effect on job satisfaction of employees of organized retail stores. For the study, 50 departmental stores were identified and 7 employees were selected from each store on the basis of Random Sampling, thus a total of 200 respondents were selected for the study. The study revealed that higher Emotional Intelligence leads to higher Job Satisfaction of employees. The various parameters on which Emotional Intelligence was measured were Self-Awareness, Managing Emotions, Motivating Oneself, Empathy and Social Skill. It was found that Empathy was the most important predictor which affected the Job Satisfaction of the employees to a major extent.