Conflict management style in relation to emotional intelligence of bank employees

Pages: 110-112
Mridula Sharma (Meerut College, Meerut)
Suneeta Shukla (K.L.S.M.V., Meerut)
Bhavna Jaiswal (Kamla Nager, Meerut)

The objective of this research is to assess the conflict management style and emotional intelligence of bank employees and to explore the relationship between emotional intelligence and conflict management style. Over 200 employees working in different private and public banks in the age group of 23-60 years with minimum qualification as graduate were administered Emotional Intelligence Scale and Conflict Management style inventory. 75 employees having high emotional intelligence and 75 having low emotional intelligence were studied. The results show that there exists a relationship between the emotional intelligence of bank employees and their conflict management style. The bank employees of high emotional intelligence use collaborating style (WIN-WIN) and low use competing style (WIN – LOSE) more for resolving their conflicts. This research paper further suggests that enhancing emotional intelligence can help in resolving conflict to facilitate better mental health.