A study of customer satisfaction on Xiaomi smartphone

Pages: 1757-1759
Kanika Garg, Mukesh Sharma, Nikhil Galhotra, and Souvik Pal (Department of Management Studies, Panipat Institute of Engineering and Technology, Samalkha, Panipat, Haryana)

The purpose of the study is to analyse the customer satisfaction. The research has been done with the objective of measuring the level of satisfaction among Xiaomi Smartphone users. To achieve the objective 98 questionnaire distributed and out of it 91 respondents remark have been analysed and appropriate sampling technique has been used. After analysing alldata the study concluded that most of customers are very satisfied with their phone on some statements like price, easy to operate and battery life whilesome are satisfied on features, looks and design and some are dissatisfied on crashes of display. In majority phone users are satisfied with Xiaomi smartphones.