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Job Stress and Employee Turnover Intention in a Service-Oriented Organization

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Page: 269-271

David Bennett1 and Keshann Watson-Stewart2 (School of Business, Management & Entrepreneurship, University of the Commonwealth Caribbean1 and Online Systems Administrator, University of the Commonwealth Caribbean2)

Description

Page: 269-271

David Bennett1 and Keshann Watson-Stewart2 (School of Business, Management & Entrepreneurship, University of the Commonwealth Caribbean1 and Online Systems Administrator, University of the Commonwealth Caribbean2)

The research investigated the effect of job stress on voluntary intention to leave among employees who worked in a service-oriented organization located in the Western Caribbean. An online survey was utilized with the use of Google form for data collection of 120 employees working at a service-oriented organization with a high employee turnover rate located in a populous city in the Western Caribbean. The sampling method used for the current study was census sampling. The analysis of data was performed using the Statistical Package of Social Sciences software (SPSS). Meanwhile, the use of Pearson’s r correlation analysis was used to examine the relationship between the variables: Job stress and employee voluntary intention to leave an organization. The findings revealed that job stress had a positive relationship with employee voluntary intention to leave an organization, r(120) = 0.575, p < .01.