Extent of Job Stress among Employees of Hotel Industry

Description

Page: 231-239

Pravleen Kaur and Sukhmani (School of Business Studies, Punjab Agricultural University, Ludhiana, Punjab)

Job stress is defined as the psychological state representing the imbalance or inconsistency between the demands of employees and the ability to cope up with these demands. Stress can be caused either due to instability in the body or mind or due to external factors. It can be said that stress arises from various stressors and the antecedents of stress mainly come under four categories- organizational, individual, group, and environmental. Workers in hotel industry often experience working conditions with legal regulations, viz., non-flexible and long working hours, huge and two-way workloads from customers as well as chiefs that perturb their work-life balance. The sample was selected on the basis of multistage stratified random sampling technique. The four districts selected were Ludhiana, Amritsar, Jalandhar, and Bathinda on random basis from the list of districts with highest number of hotels in it. Hotels in the selected cities were divided into two categories-first category of the hotels with 3 stars and above status while the other with the star status below 3 or no star status. A proportionate sample of employees working in these hotels was taken making the sample of 100 from each city. This made the total sample of 400 respondents. It was found that the employees had unachievable deadlines. They had to neglect some tasks as they had too much work to do. They hardly received any financial allowances other than salary and they were not rewarded for their good work.