Satisfaction in cashless transaction: A study on homemakers of Haryana state

Pages: 19-25
Ekta (Department of Family Resource Management, COHS, CCS Haryana Agricultural University, Hisar, Haryana)
Manju Mehta (Department of Family Resource Management, COHS, CCS Haryana Agricultural University, Hisar, Haryana)
Binoo Sehgal (Department of Family Resource Management, COHS, CCS Haryana Agricultural University, Hisar, Haryana)

Acashless economy is the one which curtails cash in form of physical bank notes or coins and uses digital money. In a cashless system, payments take the form of money exchange in an electronic form which makes it safe and reliable. The present study was conducted in two districts, i.e., Hisar and Bhiwani of Haryana state with objectives: (i) to assess the comparison of satisfaction by working and non-working homemakers regarding cashless transaction (ii) to identify the level of satisfaction of respondents regarding cashless transaction. Two wards were randomly selected from both district headquarter. From each selected wards 50 homemakers having their own bank account were selected purposively through snowball technique. 100 working and100 non-working homemakers were selected thus, total 200 homemakers were selected. Apretested interview schedule was used to collect data and further analyzed using (SPSS). The findings of the study reveal that 94.5% respondents were satisfied with the terms of ‘confident in doing cashless transaction’ and 93.5% respondents were satisfied with the terms of ‘easy to use’. Also the study shows that 49.5% respondents had medium level, followed by 30.0% with high and 20.5% with low level of satisfaction